Course introduction
1. Course introduction
Hello and welcome. In this course, you'll explore Gmail, Google's email service part of Google Workspace. Through a series of lectures, demonstrations, and hands-on activities, it's our hope that you'll become more confident using Gmail. With Gmail, your email is stored safely in the cloud. You can access your messages from any computer or device with a web browser. We encourage you to remain signed in to Google Workspace as you complete this course, not just for the activities. You can pause the video lecture or demonstration at any time to explore and practice for yourself, helping to ensure that you understand the topics being discussed. This course follows a fictional customer called On the Rise as they embark on their Google Workspace journey. At the end of the course, you'll use Gmail to solve a business challenge On the Rise is facing. Let's take a look at the scenario you'll use to learn a few key Gmail features. First, meet Anthony Dillon, the head of product distribution and operations at On the Rise. He has been with the company for three years and has helped coordinate operations as On the Rise has grown into a global chain. Anthony knows that in order to stay competitive, On the Rise needs to listen to its customers but will also need to learn from its external suppliers and vendors. Anthony needs your help. He wants to email a large group of contacts on a regular basis and then automatically sort replies. He also wants to make sure the communication is secure, and that responses are easily searchable. Anthony has launched a new initiative in which he intends to send a monthly survey to external partners. In these emails, he plans to ask suppliers and vendors for their feedback on what is working and where there are opportunities for improvement. He also plans to share a monthly newsletter that is stored on Google Drive. Ready to get started? Let's begin.2. Let's practice!
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