Business challenge overview

1. Business challenge overview

Now it's time to put everything you learned into practice by taking the business challenge. During this challenge, you'll play the part of an On the Rise employee who will be helping Anthony Dylan configure his Gmail account to meet several business goals. Before we get started, let's remind ourselves of Anthony's challenge. Anthony Dylan is the head of product distribution and operations at On the Rise. He has been with the company for three years and has helped coordinate operations as On the Rise has grown into a global chain. Anthony knows that in order to stay competitive, On the Rise needs to listen to its customers, but will also need to learn from its external suppliers and vendors. Anthony has launched a new initiative in which he intends to send a monthly survey to external partners. In these emails, he plans to ask suppliers and vendors for their feedback on what is working and where there are opportunities for improvement. He also plans to share a monthly newsletter that is stored on Google Drive. Anthony asks for your help. He wants to regularly email a large group and to automatically sort replies. He also wants to make sure the communication is secure and that responses are easily searchable. In the following activity, you'll help Anthony and the On the Rise team solve their business challenge using Gmail. Good luck.

2. Let's practice!

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This exercise is part of the course

Google Workspace End User: Gmail

BeginnerSkill Level

5.0+

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This module covers the agenda. It also introduces students to On the Rise and the course business challenge.

Exercise 1: Course introduction Exercise 2: Agenda

In this module, you’ll be introduced to Gmail and learn how to access it through your browser. You’ll also learn how to send email, manage Gmail conversations, and explore some common actions that can be taken on your messages.

Exercise 1: Introduction to Gmail Exercise 2: Conversation view Exercise 3: Create and send a message Exercise 4: Activity 1 explained Exercise 5: Activity 1 Compose an email message Exercise 6: Email replies Exercise 7: Gmail actions Exercise 8: Message actions Exercise 9: Quiz Question 1

Labels in Gmail allow you to organize messages based on different contexts. In this module you will learn how to create and manage labels, and how to apply them to your messages.

Exercise 1: Organize your email Exercise 2: Activity 2 explained Exercise 3: Activity 2 Create and use labels Exercise 4: Apply and manage labels Exercise 5: Quiz Question 1 Exercise 6: Quiz Question 2 Exercise 7: Quiz Question 3

In this module you will learn how Gmail integrates with other Google Workspace apps to help make you more productive and effective.

Exercise 1: Gmail integration Exercise 2: Create a calendar event from Gmail Exercise 3: Activity 3 explained Exercise 4: Activity 3 Create an event from Gmail and view it in Calendar Exercise 5: Integration with Calendar, Meet and Chat Exercise 6: Quiz Question 1 Exercise 7: Quiz Question 2

Gmail provides many ways to protect your Inbox. In this module you will explore how Gmail automatically protects you and how you can customize settings to ensure that you are only receiving the content you need.

Exercise 1: Protect your Inbox Exercise 2: Quiz Question 1 Exercise 3: Quiz Question 2

In this module you’ll explore how to effectively use contacts in Gmail. We’ll discuss the differences between directory and personal contacts, and you will learn how to create and manage your own personal contacts and groups.

Exercise 1: Contacts Exercise 2: Create a personal group Exercise 3: Activity 4 explained Exercise 4: Activity 4 Create a contact and a personal group Exercise 5: Import, export and merge contacts Exercise 6: Quiz Question 1

This module explores unique features in Gmail that are designed to save you time and improve your productivity. You will learn how to create your own Gmail signatures, email templates, out of office alerts, and more.

Exercise 1: Manage Gmail settings Exercise 2: Activities 5, 6 and 7 explained Exercise 3: Activity 5 Create a new email signature Exercise 4: Activity 6 Create a mail template Exercise 5: Activity 7 Enable a Vacation responder automatic reply Exercise 6: Other settings Exercise 7: Quiz Question 1 Exercise 8: Quiz Question 2

In this module you’ll learn how to personalize your Gmail experience and use features to enhance your productivity and speed up your workflow. You’ll explore how to create filters, search for messages, delay the sending of messages until a specified time, use keyboard shortcuts, apply different Inbox types, and enable desktop notifications.

Exercise 1: Become more productive with Gmail Exercise 2: Create a filter Exercise 3: Activity 8 explained Exercise 4: Activity 8 Create a Gmail filter Exercise 5: Search Gmail Exercise 6: Activity 9 explained Exercise 7: Activity 9 Explore Gmail search Exercise 8: Other productivity settings Exercise 9: Quiz Question 1 Exercise 10: Quiz Question 2

In this module, you will put everything you have learned into practice by helping our fictional Google Workspace customer solve their business challenge.

Exercise 1: Business challenge overview

Current Exercise

Exercise 2: Business challenge explained Exercise 3: Activity 10 Business challenge Exercise 4: Wrap up