What Are Customers Really Saying?

You're supporting TeleConnect, a major telecom operator facing a surge in customer complaints. The VP of Customer Experience has commissioned over 300 in-depth customer interviews to understand the underlying issues.

The CX team has shared a curated sample of these transcripts in an Excel file. Your task is to use conversational AI to extract key themes and detect sentiment patterns—helping the leadership team prioritize which customer segments need the most urgent attention.