See the Trends Others Miss

You're supporting Aurora Appliances, a large home electronics manufacturer concerned about rising customer service costs. Internal reports show that many support cases are being escalated from Tier 1 agents to Tier 2 specialists, increasing resolution times and putting extra pressure on the expert team.

The operations team has provided you with a structured dataset containing monthly support volumes, Tier 1 resolution rates, and Tier 2 escalation percentages. Your task is to use AI to visualize how Tier 2 escalation evolves over the year and identify the underlying trend.