Build your first custom agent

You're an HR Operations Specialist at NexTech Solutions, a growing tech consulting firm. Your HR team has been using Copilot prompts for daily tasks like drafting emails and summarizing documents.

Now, your HR Director wants to pilot custom agents to improve consistency across the team. She's asked you to create a simple "HR Policy Assistant" agent that helps HR team members quickly understand key sections of the employee handbook.

Your task is to build your first custom agent using Copilot's Agent Builder - one that remembers NexTech's policies, uses clear language, and knows when to escalate questions to leadership.