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Handle many outcomes

At Acme Support Desk, every ticket has a status: pending, approved, or rejected. In real-world workflows, these values may come from a form or an external application.

In this exercise, you'll simulate that setup using a Set Fields node to test how your workflow handles each status. Once every branch works as expected, you'll be ready to connect real input data.

You'll build a workflow that checks the ticket status and routes it to the correct branch, adding a clear message to indicate which path the ticket followed.

This exercise is part of the course

Introduction to Workflow Automation with n8n

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