Handle many outcomes
At Acme Support Desk, every ticket has a status: pending, approved, or rejected. In real-world workflows, these values may come from a form or an external application.
In this exercise, you'll simulate that setup using a Set Fields node to test how your workflow handles each status. Once every branch works as expected, you'll be ready to connect real input data.
You'll build a workflow that checks the ticket status and routes it to the correct branch, adding a clear message to indicate which path the ticket followed.
This exercise is part of the course
Introduction to Workflow Automation with n8n
Hands-on interactive exercise
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