Build a Webhook connection
At Acme Support, the customer service team aims to automatically send support ticket data from their internal ticketing system into an automation workflow that processes each submission in real-time. To simulate this setup, you'll create two connected workflows:
- Workflow A (Receiver): listens for new support ticket submissions through a Webhook Trigger.
- Workflow B (Sender): simulates the ticketing system sending that ticket information via an
HTTP Request.
By doing so, you'll learn how different workflows (or external systems) can communicate using webhooks, a foundational skill for real-world automations.
This exercise is part of the course
Introduction to Workflow Automation with n8n
Hands-on interactive exercise
Turn theory into action with one of our interactive exercises
Start Exercise