Can I Speak to Your Manager?

As part of your work consulting companies on AI agents, you helped TechFlow, a retailer, build a new multi-agent customer support system that handles customer queries.

A user just submitted: "I was charged twice for my premium subscription last month. I need a refund for the duplicate charge ASAP!"

The system uses a manager pattern where a central manager agent coordinates with specialized agents in legal, product, and billing.