Pembuatan Pivot Table

Pola kecurangan berubah sepanjang masa keterlibatan pelanggan — dan pimpinan Oakmark Bank menginginkan buktinya. Tujuan Anda adalah membangun pivot table multi-level yang menunjukkan berapa banyak panggilan yang ditandai kecurangan yang ditangani setiap Agent Team, dibagi antara pelanggan terbaru dan tertua Oakmark (berdasarkan tanggal bergabung, ditelusuri dari Year dan Quarter). Tabel CALLS_LOG yang telah dibersihkan sudah siap untuk Anda.

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Pengantar Sigma

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Latihan ini adalah bagian dari kursus

Pengantar Sigma

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In this chapter, you’ll learn how to connect Sigma to live data sources and add ad-hoc data to workbooks with Input tables. We’ll perform row-level calculations and group and summarize tables to organize your data in insightful ways. We’ll create pivot tables and practice creating charts to bring insights to life visually. By the end of this chapter, you’ll be equipped with essential skills for exploring, analyzing and interacting with data in Sigma.

Exercise 1: Getting started in Sigma Exercise 2: Sigma in practice Exercise 3: Creating a workbook Exercise 4: Preparing the Call Log table Exercise 5: Row-level and aggregate calculations Exercise 6: Sigma table skills Exercise 7: Calculating on-hold minutes Exercise 8: Calculating percentage Exercise 9: Groupings, calculations, and summary statistics Exercise 10: Groupings for insight Exercise 11: Grouping call center data Exercise 12: Grouping calls by month Exercise 13: Multi-level groupings Exercise 14: Which month escalated most?Exercise 15: Input Tables Exercise 16: Configuring an empty input table

Now that you know how to bring in and visualize data with Sigma, it's time to explore adding interactivity and practice building efficiently. We’ll learn to use page controls for dynamic, customizable interactivity and explore workbook lineage, a powerful feature that helps you trace data sources, transformations, and dependencies across your workbook. This chapter gives you the tools to build clear, interactive, and trustworthy analytics experiences for any audience.

Exercise 1: Pivot table dan bagan di Sigma Exercise 2: Memilih elemen yang tepat Exercise 3: Membuat elemen baru Exercise 4: Tingkat kecurangan dalam tabel dan bagan Exercise 5: Pembuatan Pivot Table

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Exercise 6: Memplot aktivitas penipuan Exercise 7: Metode penyaringan Exercise 8: Mengaktifkan pemfilteran Exercise 9: Mengendalikan rentang tanggal Exercise 10: Garis keturunan workbook di Sigma Exercise 11: Lineage di Sigma Exercise 12: Menjelajahi garis keturunan workbook Exercise 13: Perilaku filter di Sigma Exercise 14: Parameter di Sigma Exercise 15: Perangkat Parameter Oakmark Exercise 16: Melacak panggilan dengan waktu tunggu lama Exercise 17: Pembuatan parameter Exercise 18: Kontrol segmented untuk mengganti variabel

In this final chapter, you’ll bring everything together and practice designing polished, professional workbooks. We’ll cover best practices for workbook layout and experiment with synced controls for a seamless user experience. We’ll also learn to publish your workbook for others to view. You’ll preview the workbook from the point of view of different user types and learn how to save custom views of your workbooks for easy access at any time. By the end of this chapter you’ll be equipped with the skills to share powerful, tailored insights in Sigma with confidence.

Exercise 1: Rearranging and organizing workbooks Exercise 2: Dividing a workbook Exercise 3: Containers for organizing Exercise 4: Making content clear and consistent Exercise 5: Filtering multiple pages Exercise 6: Dynamic features Exercise 7: Publishing and Sharing Exercise 8: Sharing workbooks Exercise 9: Publishing and sharing Exercise 10: Previewing workbooks Exercise 11: Saving a custom view Exercise 12: Congratulations!