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Build your first automation

You've joined the Acme Support Team, which is testing a workflow for an upcoming customer support automation bot. The workflow's goal is to log incoming support messages, flag them as "URGENT" or "NOT URGENT" based on their content, and record each run with a timestamp.

This ensures that every support message is classified correctly and that no issue slips through unnoticed. You'll start by testing a simplified version of the bot that classifies messages based on whether they contain errors.

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Introduction to Workflow Automation with n8n

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