Business challenge overview

1. Business challenge overview

Now it’s time to implement everything that you learned. Before you get started, let’s review the business challenge. Over the last three decades, On the Rise has primarily focused on sales in its physical locations. As the company has expanded globally, its partner-owners, Thomas Omar and Seroja Malone, have sought to expand online ordering, same-day delivery, and overnight shipping options. Thomas and Seroja asked Anthony Dylan, who is in charge of product distribution and operations for On the Rise, to lead this new initiative. Anthony asks for your help. He wants to communicate with members of his new project team by using a shared chat and collaborate on files within a single platform. He also wants team members to be able to assign tasks to each other. In the following activity, you will help the On the Rise team solve their business challenge by using Google Chat.

2. Let's practice!

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This exercise is part of the course

Google Workspace End User: Google Chat

BeginnerSkill Level

4.5+

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This module covers the agenda. It also introduces students to On the Rise and the course business challenge.

Exercise 1: Course introduction Exercise 2: Agenda

In this module, we will introduce you to Google Chat. You’ll learn about messaging individuals and groups in Google Chat and discover customization options.

Exercise 1: Introduction to Google Chat Exercise 2: Send a message Exercise 3: Use group conversations Exercise 4: Activity 1 explained Exercise 5: Activity 1: Create a group chat Exercise 6: Quiz Question 1 Exercise 7: Quiz Question 2

In module 2, you learn about managing your Google Chat settings. You also explore collaboration features and how Google Chat integrates with other Google Workspace products.

Exercise 1: Collaboration and conversation management Exercise 2: Set a status in Google Chat Exercise 3: Manage your conversations Exercise 4: Message requests Exercise 5: Manage your Google Chat settings Exercise 6: Shortcuts in Google Chat Exercise 7: Collaborate in Google Chat Exercise 8: Quiz Question 1 Exercise 9: Quiz Question 2 Exercise 10: Quiz Question 3 Exercise 11: Quiz Question 4

In this module, you’ll learn about the different uses of spaces, and compare them with individual and group chats.

Exercise 1: Spaces in Google Chat Exercise 2: Uses for spaces Exercise 3: Create a space Exercise 4: Join a space Exercise 5: In-line threading Exercise 6: Activity 2 explained Exercise 7: Activity 2: Create a space and add a thread Exercise 8: Collaborate in spaces Exercise 9: Space management options Exercise 10: Manage a space Exercise 11: Activity 3 explained Exercise 12: Activity 3: Search for a message Exercise 13: Quiz Question 1 Exercise 14: Quiz Question 2 Exercise 15: Quiz Question 3 Exercise 16: Quiz Question 4

This module introduces you to apps in Google Chat. You’ll learn how to find apps and add them to spaces and conversations. You’ll also explore common actions that you can take with the apps that Google creates and manages.

Exercise 1: Apps in Google Chat Exercise 2: Using apps Exercise 3: Adding apps to spaces Exercise 4: Common apps in Google Chat Exercise 5: Activity 4 explained Exercise 6: Activity 4: Use an app in a space Exercise 7: Quiz Question 1

In this module, you will put everything you have learned into practice by helping our fictional Google Workspace customer solve their business challenge.

Exercise 1: Business challenge overview

Current Exercise

Exercise 2: Business challenge Exercise 3: Activity 5: Business challenge Exercise 4: Wrap up