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Extract intents from support tickets

Helios is drowning in free-text support tickets: fine for an agent reading one, useless for spotting patterns across the week.

Attach the Helios Support Tickets dataset and have the assistant turn the text into categories or intents the support team could analyze.

Deciding what counts as a "billing" ticket vs. a "payment" ticket is a subjective call, and your name's on the result, so know what to push back on.

Which of these would you push back on or sample-check before trusting the categorization?

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