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Net Promoter Score

Net Promoter Score (or NPS) is a common metric used to track the success of a product or website. It’s measured by asking a simple question:

How likely are you to recommend this product or website to a friend or colleague?

Users respond on a scale of 0 - 10 with 0 being not at all likely to recommend and 10 being extremely likely to recommend.

NPS

Which of the following best describes NPS?

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