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Build a Webhook connection

At Acme Support, the customer service team aims to automatically send support ticket data from their internal ticketing system into an automation workflow that processes each submission in real-time. To simulate this setup, you'll create two connected workflows:

  • Workflow A (Receiver): listens for new support ticket submissions through a Webhook Trigger.
  • Workflow B (Sender): simulates the ticketing system sending that ticket information via an HTTP Request.

By doing so, you'll learn how different workflows (or external systems) can communicate using webhooks, a foundational skill for real-world automations.

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Introduction to Workflow Automation with n8n

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