1. Welcome
Welcome to this GDPR case study!
2. Introduction
Throughout this case study, you'll gain practical insights into how GDPR is applied to manage risks and achieve compliance. You'll develop key skills like conducting Data Protection Impact Assessments, tackling ethical dilemmas, and aligning GDPR with business strategies. You'll also explore real-life examples of successes and failures in GDPR implementation, featuring organizations like Google, Facebook, British Airways, and more.
3. Revisit GDPR
GDPR, enacted by the EU in May 2018, is a data protection law that ensures transparency, fairness, accountability, and integrity in the handling of personal data and emphasizes data minimization and accuracy. It applies to any organization processing EU residents' data, regardless of location. Its importance lies in safeguarding privacy in a digital age, with non-compliance resulting in fines up to €20 million or 4% of global annual turnover.
4. Case study: British Airways data breach
In 2018, British Airways suffered a breach, exposing personal and financial data of 400,000+ customers. The ICO (Information Commissioner's Office) found that British Airways, as the data controller, had not implemented adequate security measures to protect customer data, which ultimately led to the breach. Attackers exploited a vulnerability on the website, intercepting booking data. This was a wake-up call about the need for robust cybersecurity.
BA lacked adequate security measures, allowing hackers to access sensitive information, including credit card details.
5. Case study: British Airways data breach
British Airways is the Data Controller, meaning they decide how to use customer data, while processors like Stripe just handle it.
Here's where they slipped - data protection by design and data minimization weren't up to scratch.
6. Case study: British Airways data breach
This led to £20 million fine, reduced from £183 million thanks to negotiation skills!
The impact: personal info, including credit card details, were exposed - leading to massive trust and financial fallout.
7. Impact of GDPR violations
A GDPR violation is a serious issue that can cause significant harm to a business. Let's discuss its impact.
Let's talk about the real-world pain of GDPR violations, using the BA example.
First, Regulatory Consequences- imagine Data Protection Authorities knocking on your door. BA faced a £20 million fine, and fines can go up to 4% of global revenue.
Then there's legal action from affected individuals-your customers coming after you. Awkward.
Of course, Financial Penalties. BA got hit with a heafty fine, and could've been worse.
Finally, Reputation - When customers hear about a breach, especially credit card info being exposed, trust is lost. BA dealt with negative press and long-term reputation damage.
8. Lessons learned
So, we learned from the BA example -
Keep it simple: prioritize data protection.
Have clear breach protocols - don't scramble like they did.
Implement strong security and audits.
Be proactive - Inform ICO within 72 hours after becoming aware of the breach, do those Data Protection Impact Assessments (we'll cover those in Chapter 3), train your team, and keep customers informed. It's not rocket science, just good business!
9. Let's practice!
Alright, time to put your knowledge to the test - don't worry, no fines for wrong answers.