Data analytics to improve customer satisfaction
TrendyTech, an online retail store, has noticed a decline in customer satisfaction. The executives need to decide which aspects of the customer experience to improve: product quality, delivery speed, customer service, or website usability.
Use your knowledge of data analytics to help them structure a process that converts raw data into valuable information and actionable insights.
This exercise is part of the course
Decoding Decision Modeling
Hands-on interactive exercise
Turn theory into action with one of our interactive exercises
