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Quiz 5 - Question 1

Consider this hypothetical scenario. In Tanzania, a company launches SalamaAI, a chatbot designed to answer basic questions about local schools and direct parents to education advisors. While the system provides useful information, many rural users feel uncomfortable because the chatbot does not open with the customary respectful greetings which are central to everyday interactions between people. Some say the system feels “cold” and “disrespectful,” even though the information it gives is relevant.

What does this case show about the importance of considering cultural meanings in AI design?

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