Ejercicio

Zero-shot classification of support tickets

A company receives hundreds of support tickets daily, covering topics like billing issues, technical problems, and account management. Manually sorting these tickets is inefficient. You've been asked to use a zero-shot classification model to automatically categorize incoming ticket messages without needing a custom-trained classifier.

Instrucciones

100 XP

Create a zero-shot classifier pipeline using the "MoritzLaurer/DeBERTa-v3-base-mnli-fever-anli" model.
Use it to classify the ticket_text into one of the categories listed in candidate_labels.

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Instrucciones

Ejercicio