Build a ticket router with Switch

James in Operations at Vantara Group routes support tickets to the right person by department. Build a Switch flow that reads the department name and composes a different routing message for HR, Finance, and IT, with a Default case for anything else.

Scaffolding: A Switch starts with one Default branch. Add named cases with the + to the left of Default (not inside Default). Case values must match exactly (HR, not hr).