Writing the rollout briefs

You're on the platform team, and a change to how your API's rate limiting works is about to roll out. Support needs to be ready for the tickets, and customers need a short heads-up, too.

You'll use Claude Cowork to convert your technical information into non-technical support briefs:

• support-team-update.docx: the filled-in internal brief Support will use to handle tickets
• customer-announcement.html: a short, jargon-free announcement page for customers

A teammate has saved the engineering files in Desktop/Resources/tech-rollout-brief.

Click here to see a file summary

• pr-description.md: the description of the engineering pull request that made the change
• changelog-entry.md: the one-line changelog entry for the same change
• design-doc-excerpt.md: the design doc excerpt explaining the customer problem this change fixes
• audience-brief.md: a summary of who the Support update is for and what they need from it
• output-template.docx: a team template used for Support updates