Find out what Copilot Studio is and which everyday questions are worth handing to an agent. You'll build an HR help agent the credit-free way, write instructions that keep it in its lane, and test it. Then add expense claim and bank details topics, and use the activity map to prove each question lands in the right place.

What is Copilot Studio?

Options

Good fit for an agent

Better as a one-time prompt

Agent or one-time prompt?

Take a tour of Copilot Studio

Create your first agent

Build an HR help agent

Keep the agent in its lane

Topics and routing

Add an expense claim topic

Add a bank details topic

Prove each question reaches its topic

Getting Started with Copilot Studio and Agents

Move your agent from answering to acting. You'll build a flow that turns an IT service desk ticket into a drafted reply, store an employee's name in a variable, and branch on urgent tickets. Then watch the Microsoft 365 blog's feed with an RSS trigger and add a human review step before anything reaches staff.

Your first agent flow

When to build a flow

Build a draft-response flow

Branching logic and variables

Store and use a variable in your flow

Add an urgent-ticket branch

Event-driven and multi-path flows

Build the blog post review flow

Add a human-review step to the flow

Building Agent Flows

Give your agent answers it can back up. You'll read details from the company directory with a connector, attach Contoso's workplace FAQ with Web Search off, and check which answers it can cite. Then build a Workplace Lookup assistant that draws on the FAQ and a meeting rooms spreadsheet, and one that collects equipment loan requests.

Connecting data sources with connectors

Add a connector and retrieve data

Grounding agents in knowledge sources

Add a knowledge source and ask a scoped question

Test answers inside and outside the source

Building a grounded assistant

Build the Workplace Lookup assistant

Build the Equipment Loan Request assistant

Connecting Agents to Organizational Knowledge

Your HR agent is ready for a pilot. Publish it, find its channels, and check who can use it in the Share dialog. Learn where the Monitor dashboard reports usage, let the Flow checker pinpoint a broken step so you can fix and republish, and plan a handover that keeps the agent running without you.

Publishing agents and channels

Publish the agent and find its channels

Check who can use your agent

Monitoring and analytics

Read the Monitor dashboard

Troubleshooting and governance

Find the break with the Flow checker

Fix it and republish

Hand the agent over safely

Congratulations!

Publish, Monitor, Troubleshoot, and Govern

Does your team answer the same questions every week? This course shows Microsoft 365 users how to hand that work to an agent, with no code. You'll build an HR agent in Copilot Studio, keep it on topic, and add topics it picks for each question. Next come agent flows that draft replies, branch on urgent tickets, and pause for a person's approval. Then you'll read details from the company directory, ground answers in an approved FAQ, and finish by publishing your agent, reading its Monitor dashboard, and fixing a broken flow.

Every team answers the same questions over and over: how to claim an expense, where to park, what to do with an urgent ticket. Copilot Studio lets you build an agent once and have it handle those conversations for everyone, with no code.
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<h2>Build Your First Copilot Studio Agent</h2>
Learn which tasks are worth automating and take the credit-free route to a Standard agent. You'll write instructions that keep it in scope, try it in the Test panel, and add topics by describing what each one does. The activity map shows which topic handled each question.
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<h2>Automate Work with Agent Flows</h2>
Next, you'll build flows that take an IT ticket, draft a reply with Run a prompt, and return it to the agent. Then add a variable, a condition for urgent tickets, an RSS-triggered blog review, and a human review step before anything is sent.
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<h2>Ground Answers in Organizational Knowledge</h2>
Read details from the company directory through a connector, attach an approved FAQ as a knowledge source with Web Search off, and check which answers it cites. Then build a Workplace Lookup assistant and an assistant that collects equipment loan requests.
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<h2>Publish, Troubleshoot, and Govern Agents</h2>
Publish your agent, find its channels, and check who can use it in the Share dialog. You'll read the Monitor dashboard, fix a broken flow with the Flow checker, and plan a safe handover to your team.
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By the end, you'll be ready to turn a question your team answers weekly into an agent that answers it for you.

Build no-code agents and agent flows in Microsoft Copilot Studio with topics, variables, connectors, knowledge sources, human review, and monitoring.

Building Agents with Microsoft Copilot Studio | DataCamp

Build no-code Copilot Studio agents and flows that answer routine questions, take action, and cite approved sources.

Building Agents with Microsoft Copilot Studio

Answering the same time-off policy question for employees every week

Routing incoming IT support tickets to the correct team

Telling suppliers when their invoices will be paid

Rewording an email to a client who complained this afternoon

Summarizing the report a colleague just handed you

Agent or one-time prompt?

Interaktive praktische Übung