Writing the rollout briefs
You're on the platform team, and a change to how your API's rate limiting works is about to roll out. Support needs to be ready for the tickets, and customers need a short heads-up, too.
You'll use Claude Cowork to convert your technical information into non-technical support briefs:
support-team-update.docx: the filled-in internal brief Support will use to handle ticketscustomer-announcement.html: a short, jargon-free announcement page for customers
A teammate has saved the engineering files in Desktop/Resources/tech-rollout-brief.
Click here to see a file summary
pr-description.md: the description of the engineering pull request that made the changechangelog-entry.md: the one-line changelog entry for the same changedesign-doc-excerpt.md: the design doc excerpt explaining the customer problem this change fixesaudience-brief.md: a summary of who the Support update is for and what they need from itoutput-template.docx: a team template used for Support updates
Diese Übung ist Teil des Kurses
<Kurs>Automating Release Briefs with Claude Cowork</Kurs>Interaktive praktische Übung
Verwandle Theorie mit einer unserer interaktiven Übungen in die Praxis
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