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Net promoter score

Net Promoter Score (or NPS) is a common metric companies use to track the success of a product or website. It’s measured by asking a simple question:

How likely is it that you would recommend [insert brand/website/service/product] to a friend or colleague?

Users respond on a scale of 0 - 10 with 0 being not at all likely to recommend and 10 being extremely likely to recommend.

NPS

Which of the following best describes NPS data?

This exercise is part of the course

Understanding Data Science

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