Google Cloud Customer Care
1. Google Cloud Customer Care
Any cloud adoption program can encounter challenges, so it's important to have an effective and efficient support plan from your cloud provider. Google Cloud Customer Care can simplify and streamline your support experience with scalable and flexible services built with your business needs at the center. There are four different service levels, which lets you choose the one that’s right for your organization. Basic support is free and is included for all Google Cloud customers. It provides access to documentation, community support, Cloud Billing Support, and Active Assist recommendations. Active Assist is the portfolio of tools used in Google Cloud to generate insights and recommendations to help you optimize your cloud projects. Standard support is recommended for workloads under development. You can kickstart your cloud journey with unlimited access to tech support, which lets you troubleshoot, test, and explore. It offers unlimited individual access to English- speaking support representatives, during working hours, 5 days a week. Standard support also provides access to the Cloud Support API, which lets you integrate Cloud Customer Care with your organization's customer relationship management system (CRM). Enhanced support is designed for workloads in production, with fast response times and additional services to optimize your experience with high-quality, robust support. Support is available 24/7 in a selection of languages, and initial response times are quicker than those provided by Standard support. Enhanced support also offers technical support escalations and third-party technology support to help you resolve multi-vendor issues. Premium support is designed for enterprises with critical workloads. It features the fastest response time, Customer Aware Support, and a dedicated Technical Account Manager. Our Premium support level also offers: credit for the Google Skills training platform, an event management service for planned peak events, such as a product launch or major sales events, operational health reviews to help you measure your progress and proactively address blockers to your goals with Google Cloud, and customer aware support, where Customer Care learns and maintains information about your architecture, partners, and Google Cloud projects. This information ensures that our support experts can resolve your cases promptly and efficiently. Both the Enhanced and Premium support plans offer Value-Add Services that are available for additional purchase. You can learn more about the value-add services and all Google Cloud Customer Care support offerings at cloud.google.com/support.2. Let's practice!
Create Your Free Account
or
By continuing, you accept our Terms of Use, our Privacy Policy and that your data is stored in the USA.