Customer support chatbot
You are tasked with developing a customer support chatbot for an e-commerce company specializing in electronics. This chatbot will assist users with inquiries, order tracking, and troubleshooting common issues. You aim to create a system prompt that clearly defines the chatbot's purpose and provides response guidelines that set the tone for interactions and specify the intended audience. A sample user prompt is provided.
The OpenAI package and the get_response() function have been pre-loaded for you.
This exercise is part of the course
Prompt Engineering with the OpenAI API
Exercise instructions
- Write out who this chatbot is for and what it should do and save this as the
chatbot_purpose. - Define the target audience as tech-savvy individuals interested in purchasing electronic gadgets and save to
audience_guidelines. - Define the
tone_guidelinesthat ask the chatbot to use a professional and user-friendly tone while interacting with customers.
Hands-on interactive exercise
Have a go at this exercise by completing this sample code.
client = OpenAI(api_key="")
# Define the purpose of the chatbot
chatbot_purpose = "____"
# Define audience guidelines
audience_guidelines = "____"
# Define tone guidelines
tone_guidelines = "____"
system_prompt = chatbot_purpose + audience_guidelines + tone_guidelines
response = get_response(system_prompt, "My new headphones aren't connecting to my device")
print(response)