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The right decision

Bizvio corporation can't keep up with the high customer service tickets. Tickets are not getting resolved on time and customer satisfaction is dropping.

The number of pending service requests is increasing every day. You are brought on to address this situation.

Being a data-driven person, you decide to break the activity into the five data-driven decision making steps to spot improvements easier.

CustomerAtReception.jpg

This exercise is part of the course

Introduction to Data

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