Re-phrasing the question
You are working as a data analyst in an athletic shoe manufacturing company called “FastRun”. You have rephrased the analytical question: Q1: "What are the key drivers of the customer satisfaction rate based on the past survey data?" to Q2: "How does the speed of response to customer complaints relate to customer satisfaction scores based on the last six months of survey data?"
Select the three main reasons why this is a more effective question to proceed with the analysis.
This exercise is part of the course
Forming Analytical Questions
Hands-on interactive exercise
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