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Net Promoter Score

Net Promoter Score (or NPS) is a common metric used to track the success of a product or website. It’s measured by asking a simple question:

How likely are you to recommend this product or website to a friend or colleague?

Users respond on a scale of 0 - 10 with 0 being not at all likely to recommend and 10 being extremely likely to recommend.

NPS

Which of the following best describes NPS?

This exercise is part of the course

Data Science for Business

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