Communication journey

Tyler, a marketing intern for a national bakery, is working on sharing some of his results with a coworker, Matt.

Tyler decides that a video call will be the best way to talk through his findings.

During the call, Tyler sees Matt looking away from the call and sending messages to other coworkers and realizes that Matt isn't engaged with hearing the results during the call.

Tyler decides to follow up his call with a quick email containing a chart of the results he was trying to share, grabbing Matt's attention.

Matt asks Tyler for more information and Tyler sends over the rest of the written report for Matt to review.