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Measuring dashboard success

1. Measuring dashboard success

A successful dashboard can bring numerous benefits to a business.

2. Successful dashboard benefits

By providing easy access to key insights, it helps decision-makers to make more informed decisions.

3. Successful dashboard benefits

It can improve efficiency and provide greater visibility into business performance.

4. Successful dashboard benefits

A dashboard offers a centralized location for teams to work together and facilitate collaboration.

5. Successful dashboard benefits

It can also help improve customer satisfaction.

6. Usage analytics

Several metrics are used to measure the success of a dashboard. Usage analytics provides insights into how the dashboard is being used. For example, login frequency shows how often users log in to the application.

7. Usage analytics

Usage rate shows how many unique users have used the dashboard.

8. Usage analytics

The number of hits is useful to examine which dashboard is mostly used.

9. Usage analytics

Application usage could display the total hours spent daily and weekly.

10. Usage analytics

Usage rate by a user role is another interesting metric to look at.

11. User satisfaction

User satisfaction metrics help understand how well the dashboard is meeting the needs of users or customers. The common metric to measure the number of satisfied customers is the Net Promoter Score to show how many customers are likely to recommend your product. Customer satisfaction score is another useful metric to measure users' or customers' happiness.

12. Business impact

The business impact is important for the dashboard's effectiveness. Here are some metrics: The revenue impact measures how much revenue has been generated as a result of the decisions made using the dashboard.

13. Business impact

Time-to-action tracks the amount of time it takes for a user to act on the information provided by the dashboard.

14. Business impact

Cost savings determine the return on investment of the dashboard.

15. Business impact

Measuring error reduction as a result of using a dashboard is more challenging. But if the dashboard makes it easier to access the right information or identify outliers, it may reduce the likelihood of errors.

16. Business impact

The adoption rate provides insights into how well the dashboard is being adopted and used by the intended audience. It would often combine several metrics, for example, usage analytics and user satisfaction.

17. Usability testing

Hypothesis checking involves testing the assumptions underlying the dashboard design. Usability testing is a method for testing how something is used.

18. Usability testing

The goals of usability testing usually include: Identifying problems in the design of the product,

19. Usability testing

uncovering opportunities to improve the design,

20. Usability testing

And learning about the user’s behavior and preferences.

21. Usability testing

The 3 core elements are the facilitator who administers tests,

22. Usability testing

the tasks, which are the realistic activities for the user's role,

23. Usability testing

and the participant who is a realistic user of the product. The qualitative portion of the study focuses usually on user experiences.

24. Usability testing

The quantitative portion measures task success and time on task.

25. Dashboard VITAL success

A successful dashboard must be vital for the business.

26. Dashboard VITAL success

It has to be valid,

27. Dashboard VITAL success

informative,

28. Dashboard VITAL success

it should be timely,

29. Dashboard VITAL success

actionable,

30. Dashboard VITAL success

and looking awesome. And remember: a dashboard is only useful if people are using it.

31. Let's practice

Let's check if our dashboards are successful.