1. Measuring dashboard success
A successful dashboard can bring numerous benefits to a business.
2. Successful dashboard benefits
By providing easy access to key insights, it helps decision-makers to make more informed decisions.
3. Successful dashboard benefits
It can improve efficiency and provide greater visibility into business performance.
4. Successful dashboard benefits
A dashboard offers a centralized location for teams to work together and facilitate collaboration.
5. Successful dashboard benefits
It can also help improve customer satisfaction.
6. Usage analytics
Several metrics are used to measure the success of a dashboard.
Usage analytics provides insights into how the dashboard is being used.
For example, login frequency shows how often users log in to the application.
7. Usage analytics
Usage rate shows how many unique users have used the dashboard.
8. Usage analytics
The number of hits is useful to examine which dashboard is mostly used.
9. Usage analytics
Application usage could display the total hours spent daily and weekly.
10. Usage analytics
Usage rate by a user role is another interesting metric to look at.
11. User satisfaction
User satisfaction metrics help understand how well the dashboard is meeting the needs of users or customers.
The common metric to measure the number of satisfied customers is the Net Promoter Score to show how many customers are likely to recommend your product.
Customer satisfaction score is another useful metric to measure users' or customers' happiness.
12. Business impact
The business impact is important for the dashboard's effectiveness. Here are some metrics:
The revenue impact measures how much revenue has been generated as a result of the decisions made using the dashboard.
13. Business impact
Time-to-action tracks the amount of time it takes for a user to act on the information provided by the dashboard.
14. Business impact
Cost savings determine the return on investment of the dashboard.
15. Business impact
Measuring error reduction as a result of using a dashboard is more challenging. But if the dashboard makes it easier to access the right information or identify outliers, it may reduce the likelihood of errors.
16. Business impact
The adoption rate provides insights into how well the dashboard is being adopted and used by the intended audience. It would often combine several metrics, for example, usage analytics and user satisfaction.
17. Usability testing
Hypothesis checking involves testing the assumptions underlying the dashboard design.
Usability testing is a method for testing how something is used.
18. Usability testing
The goals of usability testing usually include:
Identifying problems in the design of the product,
19. Usability testing
uncovering opportunities to improve the design,
20. Usability testing
And learning about the user’s behavior and preferences.
21. Usability testing
The 3 core elements are
the facilitator who administers tests,
22. Usability testing
the tasks, which are the realistic activities for the user's role,
23. Usability testing
and the participant who is a realistic user of the product.
The qualitative portion of the study focuses usually on user experiences.
24. Usability testing
The quantitative portion measures task success and time on task.
25. Dashboard VITAL success
A successful dashboard must be vital for the business.
26. Dashboard VITAL success
It has to be valid,
27. Dashboard VITAL success
informative,
28. Dashboard VITAL success
it should be timely,
29. Dashboard VITAL success
actionable,
30. Dashboard VITAL success
and looking awesome.
And remember: a dashboard is only useful if people are using it.
31. Let's practice
Let's check if our dashboards are successful.