Involvement of resources
We already saw that some resources are more active than others in terms of frequency. But another thing that can be measured is their involvement.
Involvement refers to the number of cases a resource works on, irrespective of his/her total workload. A doctor, for instance, might not be the one executing most of the activities when compared to nurses, but might still prefer to have a high involvement, being up-to-date and in touch with all his patients.
resource_involvement
is another metric, just like resource_frequency
which can be computed at different levels of granularity: "case"
, "resource"
, and "resource-activity"
.
This exercise is part of the course
Business Process Analytics in R
Hands-on interactive exercise
Have a go at this exercise by completing this sample code.
# Calculate resource involvement
involvement_of_resources <- ___
# See the result
involvement_of_resources
# Show the result in a plot
plot(involvement_of_resources)